Despite the hype, AI hasn't changed work — yet

"When we asked our employees to take mandatory training for AI," says Francine Katsoudas, chief people, policy, and purpose officer as Cisco, "it actually had a bit of a negative impact."

Riana Daehler

Ever since the introduction of ChatGPT, companies have been eagerly anticipating the day AI will turbocharge their workers and forever transform their businesses. Three years later, they're still waiting. Why? And what's the fix?

These two questions dominated pretty much every single...