What Google just did to Nest is the one thing no company should ever do

Back in October, Google ended software support for the original and second-generation Nest Learning Thermostats. On the surface, that doesn’t seem totally unreasonable, considering those original devices are roughly 14 years old at this point. If you have one, you can still use it as a thermostat, but it will no longer connect to the internet. As a result, you can’t connect to it using the Nest or Google Home apps.

That may not seem like a big deal, except that the single greatest thing...