A leadership lesson from the GCSAA Women’s Leadership Academy

GCSAA staff welcomed attendees at the Women’s Leadership Academy. (Photo: Jaime Haddad)

My team is currently reading “Unreasonable Hospitality,” but I realized something very quickly last month: If you want an actual master class in extraordinary service, genuine leadership and what it means to make people feel profoundly valued, all you need is a trip to the GCSAA headquarters in Lawrence, Kan. 

From the moment my travel was booked to the moment I touched down back in California...