Ontario couple recall 'trip from hell' after WestJet loses luggage

A retired couple’s trip from London, Ont., to Kelowna, B.C., to visit family and do a little skiing turned into a “trip from hell” with multiple delays and lost luggage on both the outbound and homeward journeys, they say.

Donald Payne, 76, and his wife, Jutta, 75, had booked flights on WestJet, leaving London on Dec. 17 with a connecting flight in Calgary to Kelowna.

“We departed London, Ont., on Dec. 17th on WS0747 on time at 20:10,” Jutta, a retired secondary school teacher, said in an email to National Post.