Meet the ‘AI receptionist’ picking up the phone for 1,000,000 GP patients

‘EMMA’ stands for ‘Enhanced Medical Management Assistant’ (Picture: Getty)

At this very moment in time, millions of people will be ringing up their local GP desperately trying to get an appointment.

But for Joan Downing, a patient in Doncaster, she’s having a completely different experience.

Since October, Joan is one of many patients who is engaging with an AI receptionist – rather than a real-life person – at the Conisbrough Group Practice in Doncaster.

The ‘virtual receptionist’...