So your tech wants to be an advisor…

Understanding and supporting the career aspirations of your team can be crucial to maintaining a motivated and loyal workforce in your automotive repair shop, according to a shop coach.

Rick White, president of 180 Biz, highlighted the importance of accommodating technicians who wish to transition into service advisor roles, during his presentation at the Midwest Auto Care Alliance Hi-Tech Training & Expo in Kansas City.

White emphasized that if a technician expresses a...