With 1 word, Taylor Swift just explained how to be successful in work and life

How can you win love and loyalty from your customers, your employees, your fans—and even the people in your life? Taylor Swift answered this question perfectly with just one word: “Overdeliver.” Overdelivering will impress your customers, create loyal employees and fans, and make all your relationships stronger.

“I wanted to overserve the fans in terms of the amount of songs that they were going to hear and how far I was going to push myself,” she says in her new docuseries, The End of an Era.