On eve of homeless count, LA County unveils new county homeless department, service call center

The staff of Los Angeles County’s newly created Department of Homeless Services and Housing and its many partners worked in cubicles Tuesday morning in a one-stop services call center on the seventh floor of the Hall of Records in Downtown Los Angeles.

The Emergency Centralized Response Center (ECRC) was touted by county officials as a coordinated, faster approach, directed by the 20-day-old county department tasked with battling homelessness in a smarter, more efficient way than when the...