Parloa, One of Germany’s Top A.I. Startups, Hits $3B Valuation in a Crowded Sector

Automating the day-to-day work of customer service representatives, such as answering questions and troubleshooting issues, has long been one of enterprise A.I.’s most overworked promises. Early chatbots often failed to grasp basic context, and voice systems relied on rigid decision trees that collapsed the moment a customer strayed off script. “A.I.-powered CX (customer experience)” has become shorthand for deflection, where customers are forced to accept partial answers or give up altogether.