WestJet reverses cramped seating layout after viral videos show passengers' knees pressed against seats

WestJet Airlines announced Friday that the Canadian air carrier will reverse its decision to reconfigure planes with tighter seats, after videos went viral showing frustrated travelers’ knees pressing against the seat in front of them due to cramped spaces.

In the reconfigured layout, which rolled out in late October on select Boeing 737s, space between rows was reduced to 28 inches to accommodate an extra row of seats. WestJet also made economy class seats non-reclinable, offering passengers...