No more 10 minutes, but gig workers still race the clock

Despite quick-commerce services dropping the 10-minute delivery promise, delivery workers remain in a whirlwind of speed expectations. The foundational business model places an unwavering spotlight on rapid delivery, affecting both their pay and safety on the job. Customers’ thirst for immediate gratification feeds into a system that prioritises expediency, leaving workers grappling for clarity on their rights and compensation.