Intuit’s peaceful SoHo flagship tries to solve a problem of its own creation

TurboTax has a new flagship—its first foray into physical retail—in SoHo. The warm, welcoming Japandi-styled space on the corner of Broadway and Grand is adorned with plants, plush sofas, and a 30-foot-long screen on a curved slatted oak wall that displays color fields. Up front, there’s a sensory dome with chromatherapy-inspired lights and a soothing soundscape piped into the area and in the back there’s a coffee bar. It reads more like the lobby of a wellness hotel than a tax store. 

The entire space...