AI is Changing Employee Complaints and Requests—Here’s How to Respond

Artificial intelligence (AI) use is now pervasive, and the era of AI-generated employee communication has arrived. Employers are increasingly encountering emails and letters that feel a little too polished, unusually structured, or strangely impersonal, not to mention completely different from any other communication they’ve ever received from employees. Many employees are turning to AI tools to assist in drafting their complaints, raise issues within the workplace, or request accommodations.