Critical Moment: The AI Imperative for Credit Unions

Artificial intelligence (AI) has moved quickly from novelty to necessity across financial services, and credit unions (CUs) are no exception. More than half of consumers already use AI for financial planning and budgeting, and four in 10 say they would feel comfortable using it to complete transactions—trends that are most pronounced among younger generations.

At the same time, most credit unions remain in early or selective stages of AI adoption, with only a small minority having deployed...