Expert Does Not Hold Back on Southwest Airlines Change: 'Worse for Everybody'

Southwest Airlines has been undergoing some pretty significant brand transformations over the past several months. Now, another major change is on the horizon, but one expert does not think it's going to improve customer experience.

As Southwest Airlines moves away from its longstanding open seating policy, the airline is also implementing a new policy for plus-sized passengers. However, there's a chance that the new policy turns out to be a headache for all passengers.

Plus Size Policy...