Jeff Burkhart: Employees can make or break a business

Jeff Burkhart (Photo by Lou Lesko)

We walked up to the front door, past a young couple kissing passionately off to one side. The vigorous public display of affection is a time-honored tradition utilized mostly by those who have nowhere more private to go for whatever reason.

We stood at the front podium for several minutes before we decided that it must be self-seating. Who hasn’t stood somewhere patiently only to have a server passing by say, “Just sit anywhere,” 10 minutes later?

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