Imagine enjoying a customer service experience

The weirdest thing happened to me recently. I contacted a customer service department and enjoyed it. I sent an email, heard back promptly, and got a refund. What was most notable about the positive problem-solving experience was the fact that I couldn’t tell if there was a human other than me involved.

It dawned on me, however briefly, that the prophecies were finally coming true. AI was finally making it easier for me to complain to companies and get results. At least that’s what I wanted to believe.