They survived the hurricane. Their insurance company didn’t.

Jennifer and Dean Bye were just getting by before Hurricane Ida slammed into southern Louisiana in 2021. The couple own a house in a comfortable subdivision in Paulina, a town about an hour west of New Orleans, that they share with their three kids. They had their challenges before the storm — Jennifer had recently been diagnosed with uterine cancer around the same time that one of their children was diagnosed with nonverbal autism — but the Byes were making it work. Then Ida turned everything upside down.