Southwest Airlines Breaks Its Silence on Major Change

Southwest Airlines has moved forward with several largely unpopular changes in the past several months, ending its "bags fly free" policy as well as its longstanding open-seating policy. Now, it sounds like the airline could make another change that would be much more popular with customers – though it's not ready to commit to it just yet.

This week, Southwest Airlines is giving free internet access to all of its Rapid Rewards members on all of its flights. Since a Rapid Rewards membership is free...