Delta President Explains Controversial Change

Delta Air Lines sparked controversy this week when President Glen Hauenstein revealed that the company was planning to expand its use of AI in setting prices. While the change is controversial, Hauenstein certainly thinks it will be good for Delta.

During an earnings call last week, Hauenstein told reporters that about 3 percent of the airline's domestic ticket prices are already set using AI, and that the company hopes to expand that to 20 percent by the end of 2025. He also talked up Delta's partnership with Fetcherr...