Social Security's online portal going 24/7 in major customer service upgrade for Americans

The Social Security Administration (SSA) recently announced its efforts to transform customer service for beneficiaries and will allow them to access the program's online portal around the clock.

SSA said earlier this month that its customer service improvement push includes an upgrade of the My Social Security online portal, which will be available to beneficiaries with "uninterrupted, 24/7 access to customers starting mid-July." Currently, there are times during the week and on weekends when the portal is unavailable.