When the shop owner gets in the way

When an automotive repair shop is bustling, the owner can often feel the urge to jump in and try to help out without checking with staff. However, this well-intentioned assistance can sometimes disrupt the workflow and productivity, a shop trainer warned.

Instead, by acting like any other employee, asking where help is needed and trusting the staff to handle their roles, owners can avoid disrupting the workflow and ensure the shop runs smoothly, explained Jim Saeli, an instructor and trainer with Drive.