“So unacceptable”: American Airlines passenger forced to crawl off plane after wheelchair never arrives

A viral video of a disabled teen crawling down an airplane aisle has renewed criticism of American Airlines' disability accommodations.

On June 28, 2025, TikToker Susan Grove (@susangrove) posted a now-viral video showing her daughter, who has special needs, crawling off an American Airlines flight. The text overlay read, "The Aisle Chair never came, so our special needs daughter had to crawl off the plane." The mother added in the caption, "This cannot happen to special needs people/families." The video quickly gained traction...