Southwest Airlines' CEO Doubles Down on Checked Bag, Seating Changes

Southwest Airlines' CEO Bob Jordan is doubling down on the company's controversial changes ending unassigned seating and free bags for most customers.

Both policy changes caused controversy among passengers as they were perks Southwest offered for years.

Jordan has repeatedly defended the changes and he did so again in a new interview with the New York Times on July 6.

The Times asked Jordan how it has felt "hearing from customers who don't like the changes to bad fees or seating processes" and he defended it.