When Tony Bates became chairman and CEO of Genesys in 2019, the company was already a global leader in contact center software. But Bates was determined to evolve its role in a rapidly changing tech landscape.
Throughout his career—from transforming Skype into a communications powerhouse to leading Cisco’s $20 billion enterprise business—Bates has built a reputation for guiding companies through pivotal industry shifts.
Now, he is steering Genesys to the forefront of what may...
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