Expert Criticizes New Southwest Airlines Commercial

Southwest Airlines celebrated a significant change in a recent commercial, but one expert was not necessarily a fan of the tone of the new ad.

In a recent commercial announcing the airline's shift away from its longstanding open seating policy to an assigned seating model, Southwest Airlines took a rather jovial and celebratory tone in the ad featuring scenes of rucuous celebration, including people leaping over tables, doing high kicks in the street, and dancing in a public fountain.

“That...