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I called Klarna's new AI doppelganger of its CEO. Here's what it said about why humans are necessary at work.

Klarna users can chat with its AI CEO on the phone.

SUPANTHA MUKHERJEE/REUTERS

  • Klarna is all in on AI, so much so that it made a chatbot of its CEO to take customer service calls.
  • The AI said it handles routine queries, freeing up human workers to focus on complex issues.
  • We called up the chatbot to pick its artificial brain about AI.

Klarna's CEO, Sebastian Siemiatkowski, believes artificial intelligence is capable of doing all our jobs. His new chatbot is more reserved.

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