Your AI hiring tool may be rejecting qualified candidates

Like so many lines of business, HR departments are increasingly relying on generative artificial intelligence tools. According to Insight Global’s “2025 AI in Hiring” report, 92% of hiring managers say they are using AI for screening résumés or prescreening interviews and more than half (57%) are using them for skills assessments.

However, even as more teams rely on AI, especially for screening early in the hiring process, the cost may be the very talent companies are seeking. A 2021...