Voice AI Funding Surges 8X as Businesses Humanize Chatbots

A revolution is underway in customer communication, and it’s being led not by keyboards or screens — but by voices.

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Voice-based artificial intelligence (AI) agents, long a promise more than a product, are advancing to such a degree that they are now outperforming call centers and beginning to replace human labor in industries from healthcare to retail, according to venture capital firm Andreessen Horowitz.

“Voice is one of the most powerful unlocks for AI application companies,” Olivia Moore...