Serendipity leads to creative breakthroughs. Here’s how your team can create it

We often think of serendipity as luck—a fortunate coincidence or a happy accident. But what if it’s something more intentional? What if serendipity is less about chance and more about conditions? 

Whether it’s a hallway conversation that sparks a billion-dollar idea or a side project that becomes your next calling, many of the most transformational moments in life and work are unplanned, but not uninvited. These moments happen when we build environments, both mental and physical, that are open to the unexpected.