High-performing teams all have this one thing in common

As a manager, it’s easy to get caught up in the day-to-day grind of fixing processes, eliminating bottlenecks, and streamlining workflows. We focus on reducing friction—the things that get in the way of people doing their best work. And sure, that’s important. But here’s the thing: Reducing fear is just as, if not more, important.

A comprehensive two-year study by Google identified psychological safety as the most important factor in high-performing teams. This environment allows team...