Carney's plan for digital government could find savings, but just as many headaches 

OTTAWA — The federal government says its new online system for collecting import duties is a step forward for business because it streamlines the entire process.

But for Marsha Sikma, a flower farmer in southwestern Ontario who imports thousands of dollars’ worth of peony bulbs every year, the Canada Border Services Agency’s new system has so far mostly just streamlined her frustration.

Sikma, owner of MGS Florals Inc., about 25 kilometres south of Woodstock, Ont., says the government’s old...