Airbnb’s new app for ‘services’ is getting shot down by critics — here’s why CEO Brian Chesky should be thrilled

Brian Chesky took the stage in downtown Los Angeles on Tuesday to tell a story about the future.

That story went something like this: 17 years ago, when Chesky cofounded Airbnb, people were skeptical. Who would ever stay in a stranger’s home, they snarled. (In 2008, seven investors rejected the company, turning down what would have been a 10% stake for $150,000.) But the startup defied the odds—it’s now a verb, noun, and a publicly-traded Fortune 500 company with an $84 billion market cap.