“This is horrendous”: Airbnb host tells guest hot water wasn’t part of the deal (updated)

Update 2:27pm CT, May 14: In an email to the Daily Dot, an Airbnb spokesperson wrote, “We support our guests in the rare event that something isn’t as it should be with a stay. We’ve issued a full refund to this guest and are supporting them with rebooking, and are conducting a further review of the host's account.” Tanya also tweeted an update, writing "AirBnb took care of it, they cancelled and refunded me. W"

An Airbnb guest took to social media after her host told her that hot water is an optional amenity.