When Fighting with Your Insurance Company Becomes a Full-Time Job

Erin Massey is busy in her day job as a scientist at a biotech company. But recently, she’s had another job, too: trying to convince her insurer, Cigna, to pay for a medication that she needs for her insomnia.

Premera, Massey’s previous insurer through another employer, covered the medication, and her doctor has deemed it medically necessary and has filled out numerous forms saying so. But Cigna repeatedly denied her requests for the insurance company to cover the medication, Quviviq, she says.