Going ‘AI first’ appears to be backfiring on Klarna and Duolingo

Artificial intelligence might be the future of the workplace, but companies that are trying to get a head start on that future are running into all sorts of problems.

Klarna and Duloingo have been some of the poster children for the “AI-first” workplace. Two years ago, Klarna CEO Sebastian Siemiatkowski announced he wanted his company to be the “favorite guinea pig” of OpenAI, instituting a hiring freeze and replacing as many workers as possible with AI systems. Last month, Duolingo announced an AI-first shift...