Which US airlines fared worst in J.D. Power's customer satisfaction survey?

(WJET/WFXP) — The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction.

Overall satisfaction among travelers on North American airlines during a 12-month period — March 2024 to May 2025 — was actually up 6 points over 2024, according to the data analytics firm. But it wasn't a consistent across the board.

The survey results showed that passengers who flew economy and basic economy were the most satisfied, driving an 8-point increase...