The U.S. Airlines Delivering the Best—and Worst—Customer Experiences in 2025

Between rising fuel costs, labor shortages, technological disruptions, and softer demand, the airline industry is facing a number of challenges at the moment. Still, several U.S. carriers still seem to be delivering when it comes to customer satisfaction.

On Wednesday, the consumer data and analytics gurus at J.D. Power released their annual Customer Satisfaction Survey of U.S. airlines. And the results were most definitely not all doom and gloom.

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