Americans love Social Security. Its overworked staff feels like 'the enemy.'

Bryan Dozier / Middle East Images / Middle East Images via AFP

• Staffing at the Social Security Administration is at a historic low.
• Nearly a dozen SSA employees told BI that morale has tanked among Trump cuts and rising boomer demand.
• Employees warn that understaffing could lead to delayed checks for beneficiaries.

Edwin Osario believes there's a "sense of nobility" in his work at a New York-area Social Security office. For over three decades, he has answered phones...