How an ‘Ears First’ Strategy Turns Conversations Into Client Outcomes

An “ears first” approach to customer conversations yields insights, Boost Payment Solutions Head of Product and Commercialization Zachary Held writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations Are Transforming Financial Services.”

The most impactful product decisions and customer relationships start with a conversation, not a sales pitch. At Boost, we prioritize an “ears first,” deeply consultative approach to customer conversations. We’ve found the most...