‘This is why I bought mine thru Costco’: Woman tries returning Amazon mattress. Then she runs into this little-known policy

Occasionally, something purchased online just won’t meet a buyer’s standards. So, they decide to return it.

Going to a store and swapping an item can be easy. However, figuring out how to return something purchased online has proven substantially more difficult.

In some cases, stores will offer “returnless refunds,” where a customer requests a return and is told they can keep the item and get their money refunded. In other cases, companies will ask customers to go through an arduous and somewhat confusing return process.