Major energy suppliers ranked from best to worst based on complaints – how did YOURS do?

THE best and worst energy firms have been revealed – with British Gas and Octopus Energy coming out middle of the pack.

The latest Citizens Advice (CA) customer service rankings have been unveiled based on reports between October and December.

The largest 16 suppliers, who all have at least 25,000 customers, were scored based on the number of complaints submitted to Citizens Advice and Energy Ombudsman.

Average call centre wait times, the number of emails answered...