Fitting the Bill: How Automated Bill Presentment and Payment Are Transforming Business

Bill pay is a routine fact of life for consumers, but this everyday practice is often fraught with inconvenience, costs and risks. For the many companies that still rely on paper-based billing and payment methods, these processes are not only time-consuming and inefficient but also prone to errors that can damage a firm’s reputation and customer loyalty. Moreover, such legacy systems are particularly vulnerable to fraud, which can do irreparable harm to both payers and payees.

Electronic...