Why your inspections need to be easy to read

All too often, a shop will write up a repair order filled with technical jargon that only someone with expert knowledge of vehicle repair will understand.

That’s great if the customer has that level of knowledge — but chances are they don’t. They have no idea what a ‘MAF’ is. They don’t know what a differential seal is. They don’t know the other dozen pieces of lingo used by professionals.

So when they pay up and are on their way, they take a look at what was done to their car and haven’t got the slightest clue.