‘The money is gone’: Did Capital One really ‘lose’ a customer’s account?

A woman claims that Capital One, a national bank, is losing customers' bank accounts. But are her suspicions valid?

In a video with over 557,000 views, self-identifying "truth seeker" Michelle (@michelleinthematrix) says she heard a woman, whom she does not identify, say her Capital One business checking account seemingly disappeared into thin air.

"She says she logged into the app. The money is gone. The account is gone," she says. "Calls them up. Can't find the account. Can't...