‘I was basically told … that I’m not special’: Blind Southwest Airlines customer gets promised she will be taken care of after flight cancelations. Then she lands

A blind student says she felt completely mistreated by Southwest Airlines, which allegedly did little to help her after multiple flight delays and cancelations.

(FYI, Southwest has been in the news lately for controversially canceling its long-standing two free checked bags policy.)

What happened to the college student?

In a TikTok, college student Maddy (@mylilmad) shares her now-complicated feelings about Southwest, which used to be her favorite airline. Her video...