This tool will make your work conversations more clear and productive

If you’re looking to avoid miscommunication and awkwardness, here’s a useful way to plan for important conversations at work.

If you’ve ever walked away from a conversation wondering what just happened, you know that talking to someone and staying on the same page is easier said than done. Alison Wood Brooks, Harvard Business School professor and author of Talk: The Science of Conversation and the Art of Being Ourselves, says conversations are coordination games, like playing chicken,...