‘It’s not some system error. It’s not some mistake’: Former AT&T worker exposes the real reason for those extra charges on your account

A former AT&T sales representative is making the rounds on TikTok after revealing the lengths some workers allegedly go to in order to make their quotas.

Essence (@hoodhippye) identified herself as a former AT&T worker who “left the sales industry.” While there, she alleged she witnessed some workers making unethical decisions, in part, because they were incentivized to.

In some cases, that meant adding “unknown charges” to customers' phone bills to reach their sales quotas.