‘I have to tell y’all no’: Walmart picker reveals the little-known reason they won’t give you substitutions for your items

A Walmart worker wants customers to know it's absolutely not their fault whenever shoppers don't receive substitutions for items that are out of stock.

In a viral video with over 406,900 views as of this writing, TikToker Promise The Mermaid (@promisethemermaid) showed how substituting items can be tricky.

Many may be quick to blame workers for their incomplete orders, but this clip shows that there is more to the story.

Here's why you may not receive substitutions