‘Now I’m out the computer and the money’: Best Buy customer orders $1,500 computer for pickup. Then the store gives it away to another customer

Ever since COVID, curbside pickup has become a standard method of ordering goods for many retail stores.

How the system is supposed to work is simple. You place your order and are given a time to arrive. Then, when that time comes, you park in a designated spot to have your items brought to you.

While this may be the way that the system was designed, it isn’t how it always looks in practice. Some curbside customers have reported that they had to wait hours before receiving their orders.